To connect TikTok Shop to 3Dsellers, open Settings → Integrations → TikTok Accounts, click Add TikTok Account, choose United States or United Kingdom, click Add and sign in to TikTok. After the account is connected, publish products from your 3Dsellers Product Catalog to TikTok with Publish To Channel. You refresh or remove the connection from the same TikTok Accounts page.
⚠️ Before you click Add, you must already have an active TikTok Shop. Sign out of any TikTok sessions in your browser first, and choose the marketplace your TikTok Shop sells in: United States or United Kingdom. The 3Dsellers connect dialog asks for all three.
💡 Open Integrations → TikTok Accounts to go straight to your TikTok accounts in 3Dsellers.
In this article:
Where do I find TikTok in 3Dsellers?
The TikTok Shop integration lives under Integrations in 3Dsellers. There are two ways in:
Open Integrations (it is also in your profile menu). Under Marketplaces, click the TikTok card. The card shows how many TikTok accounts are connected, for example 1 account.
Or, in the Settings menu on the left, expand Integrations and click TikTok Accounts.
Both open the Tiktok Accounts page in 3Dsellers.
The dot on the TikTok card shows the state of your TikTok accounts at a glance:
Green - at least one TikTok account is connected and none has a token problem.
Grey - no TikTok account is connected yet.
Red - the dot's tooltip reads There is a problem with one of your accounts. Open the TikTok Accounts page and check the Token Status column.
If you prefer the left menu, the TikTok Accounts link is near the bottom of the Integrations group in the 3Dsellers Settings menu.
How do I connect my TikTok Shop to 3Dsellers?
You connect a TikTok Shop to 3Dsellers from the TikTok Accounts page. 3Dsellers sends you to TikTok to sign in and connect your shop.
In 3Dsellers, open Settings → Integrations → TikTok Accounts. The Tiktok Accounts page opens.
Click the blue Add TikTok Account button at the top of the page, under the Tiktok Accounts title.
The Add an TikTok Account dialog opens. It says On the next step we will redirect you to TikTok to connect your TikTok account to 3Dsellers.
Read the note: Please note before connecting your TikTok account to 3Dsellers, you must first have an active TikTok Shop. and Please sign out of any active TikTok sessions before adding an account.
Under Choose your TikTok marketplace:, open the list and pick United States or United Kingdom - the marketplace your TikTok Shop sells in. United States is selected unless you change it.
Click Add. 3Dsellers opens TikTok in a new window for the marketplace you chose. If your browser blocks pop-ups, TikTok opens in the same tab instead.
Sign in to TikTok with your TikTok Shop seller account and follow TikTok's steps to connect it to 3Dsellers.
Back in 3Dsellers, open or reload the TikTok Accounts page. Your shop should be listed with Token Status Active.
Click Cancel or the X if you opened the dialog by mistake. Nothing is connected until you click Add and finish the TikTok sign-in.
What does the TikTok Accounts page show?
The Tiktok Accounts page in 3Dsellers has one row per connected TikTok account. If the table is wider than your screen, scroll it sideways to see every column. Token Status and Actions stay at the right edge while you scroll.
Column | What it shows |
Username | The TikTok account's username |
Currency | The account's currency, for example USD |
Display Name | The name 3Dsellers uses for this account. The header tip says: The display name is the name that will appear on 3Dsellers when you view or choose this account. It's your personal identifier for this account. Click the pencil next to it to change it |
Marketplace | The TikTok marketplace, for example US |
Date Added | When the account was connected to 3Dsellers |
Multichannel Catalog | A switch and a Settings button. The header tip says: Turn this on to link your selling channel with the multichannel product catalog. |
Last Token Refresh | When the TikTok connection was last refreshed |
Token Expiration Date | When the current TikTok token expires |
Token Status | Active when the connection works. A warning icon shows when it does not |
Actions | The sync icon and the trash icon, plus a yellow Renew Token button when the token is not active |
The Settings button in the Multichannel Catalog column opens Tiktok integrations settings for followed by the account's display name. It has three sections: Price Sync, Inventory Updates from Products Changes and Inventory Updates from Received Orders. The Multichannel Catalog column appears only when your 3Dsellers account has access to the Product Catalog. See Catalog Channel Settings (How Automatic Updates Work).
How do I refresh or remove a TikTok account?
Each TikTok account row in 3Dsellers has its controls in the Actions column on the right:
Renew Token (yellow) appears only when the TikTok token is not active. Its tooltip says Renew token now to avoid service interruption.
The sync icon (two circular arrows) has the tooltip Resync account connection, or refresh token. Use it to refresh the TikTok connection, for example when the Token Expiration Date is close.
The trash icon has the tooltip Remove Account from 3Dsellers.
To refresh a TikTok connection:
Click Renew Token, or the sync icon, on the TikTok account's row.
Sign in to TikTok with the same TikTok Shop that is connected, and follow TikTok's steps.
Back in 3Dsellers, reload the TikTok Accounts page and check that Token Status shows Active.
When you click the trash icon, 3Dsellers shows a Warning: Are you sure you want to remove the account "username" from 3Dsellers?, with the TikTok username in the quotes, and Disconnecting this account will remove any settings associated with it from 3Dsellers. Click Yes, remove to disconnect the TikTok account, or Cancel to keep it.
⭐ To fix a TikTok connection problem, refresh the token with Renew Token or the sync icon. Removing the account disconnects it from 3Dsellers. The Renew Token button and the sync icon are hidden while your 3Dsellers subscription is cancelled.
For the same controls on other channels, see Reconnect a Selling Channel: Renew Token, Resync, Remove.
How do I publish catalog products to TikTok?
Once a TikTok account is connected, you publish to TikTok from the 3Dsellers Product Catalog, the same way as to other channels.
Tick the checkbox of each product you want to publish (1). 3Dsellers shows how many are selected, for example 1 product are selected.
Click Publish To Channel (2) in the toolbar. The button is disabled until at least one product is ticked.
The Publish Products to Channel dialog opens, for example Publishing 1 product to the selected channel. Fill it in from top to bottom:
Channel (1): choose your TikTok account. It is listed by its display name, for example 3Dsellers Tiktok. TikTok accounts are grouped near the end of the list, so scroll down if you don't see yours.
* Mapping Template (2): required for TikTok. The template decides how your catalog data fills the TikTok listing fields. In this example 3Dsellers had already filled in the account's TikTok default template. See Product Catalog - Channel Template Mapping Explained.
AI autofill missing fields (optional): Automatically fills required channel fields when data is missing. See AI Autofill Missing Fields: Fix Listings Validation Errors Automatically.
Schedule the publish (optional): turn it on to publish at a later time instead of now. The main button then reads Schedule Publish. See Schedule Listings from the 3Dsellers Product Catalog.
Advanced Settings (optional): more publish options, such as Publish with custom SKU.
IF PRODUCT IS ALREADY ON TIKTOK (3): choose what 3Dsellers does with a product that is already listed on TikTok (see the table below).
Click Publish as Live. Edit Before Publish is also offered when you publish a single product, and Cancel closes the dialog without publishing.
Option | What 3Dsellers does on TikTok |
Skip it (DEFAULT) | Leave the existing listing as-is. Nothing changes on TikTok. |
Update it | Override and revise the TikTok listing with your latest catalog data - whether it's currently linked or unlinked. |
The dialog notes Settings are saved for next time. The TikTok publish dialog in 3Dsellers has no listing policies to choose; those are asked for eBay and Etsy only. For every publish option, see How to Publish Products to Channels in 3Dsellers Catalog.
Troubleshooting
I followed all the steps but my TikTok Shop still isn't connected
Check the three things the 3Dsellers connect dialog asks for. You need an active TikTok Shop, no TikTok session signed in in your browser, and the right marketplace (United States or United Kingdom). Sign out of TikTok, click Add TikTok Account again, pick your marketplace, and sign in to TikTok with your TikTok Shop seller account. Then reload the TikTok Accounts page.
Nothing happens when I click Add Tiktok Account
Use the blue Add TikTok Account button at the top of the 3Dsellers TikTok Accounts page, right under the Tiktok Accounts title. It opens the Add an TikTok Account dialog.
My TikTok account shows Renew Token or a warning in Token Status
The TikTok token is not active, so the TikTok connection needs refreshing. Click Renew Token or the sync icon on its row, sign in to TikTok with the same shop, then reload the TikTok Accounts page.
The publish dialog says I selected an account with an expired token
Pointing at the disabled publish button in Publish Products to Channel can show You have selected account with an expired token. Remove them from the list or refresh the token. Refresh the TikTok token on the 3Dsellers TikTok Accounts page, then open Publish To Channel again.
I can't see the sync icon or Renew Token for my TikTok account
The 3Dsellers TikTok Accounts page hides Renew Token and the sync icon while your 3Dsellers subscription is cancelled. Renew Token itself appears only when the TikTok token is not active.
My TikTok account isn't in the Channel list when I publish
The Channel list in Publish Products to Channel shows connected accounts by display name, and TikTok accounts are grouped near the end. Scroll down the list. If the TikTok account is still missing, check that it is listed on the 3Dsellers TikTok Accounts page. A TikTok account with an expired token still appears in the Channel list, with Token expired, click here to renew. under its name.
FAQ
Which TikTok Shop marketplaces can I connect to 3Dsellers?
3Dsellers connects TikTok Shop accounts on the United States and United Kingdom marketplaces. You choose one in the Add an TikTok Account dialog under Choose your TikTok marketplace.
Do I need a TikTok Shop before I connect TikTok to 3Dsellers?
Yes - you must first have an active TikTok Shop. Also sign out of any TikTok sessions in your browser and choose your shop's marketplace before you click Add.
Does the sync icon disconnect my TikTok account from 3Dsellers?
No - the sync icon resyncs the TikTok account connection or refreshes its token, and the account stays connected. Only the trash icon disconnects the TikTok account from 3Dsellers, and only after you confirm with Yes, remove.
Will publishing change a product that is already listed on TikTok?
No - not with the default choice. Under IF PRODUCT IS ALREADY ON TIKTOK, Skip it leaves the existing TikTok listing as-is. Choose Update it to revise that TikTok listing with your latest 3Dsellers catalog data.
Do I need listing policies to publish catalog products to TikTok?
No - the 3Dsellers Publish Products to Channel dialog asks for policies for eBay and Etsy only. For TikTok you choose the channel and a mapping template, which is required.
Does 3Dsellers remember my TikTok publish settings?
Yes - the 3Dsellers Publish Products to Channel dialog shows the note Settings are saved for next time. under the publish options, including when you publish to TikTok.
Can I use 3Dsellers Auto Messages with TikTok?
Yes - 3Dsellers Auto Messages has a TikTok option for TikTok Shop accounts connected on the United States marketplace, but not for accounts on the United Kingdom marketplace. When you set when a TikTok auto message stops sending, 3Dsellers notes: According to TikTok rules, creating an auto message with a duration longer than 180 days is not allowed.