Overview
eBay's Selling Practices Policy covers day-to-day conduct after a listing goes live: shipping, communication, cancellations, returns, and pricing behavior. This is the policy area most closely tied to buyer satisfaction and seller performance.
Shipping service & handling time
Do: ship using a service that meets or exceeds what the buyer selected at checkout; specify handling time clearly; upload tracking within your stated handling time.
Don't: use a slower shipping method than what the buyer paid for; hold shipment because funds haven't cleared yet; upload tracking that isn't for that specific order.
Signature confirmation is required by eBay on orders of $750+ (item + shipping + tax).
Shipping & handling costs
Only charge your actual shipping cost, reasonable handling/packaging costs, applicable taxes, and the real cost of any optional extra service (signature confirmation, insurance, etc.)
If you offer free shipping, you can't charge anything else for shipping/handling/packaging, and you still can't use a slower method than stated
Terms, item description & location
Your listing must clearly state your return policy, shipping details, and the terms of the sale - and you're expected to honor exactly what you stated once an item sells
Describe the item's real condition, including defects; use actual photos (not stock photos) for used, refurbished, or flawed items
Item location must be accurate and consistent - no mismatched combinations (e.g. a city paired with the wrong country) and no vague location text
Cancelling orders
Cancel within 30 days of the sale, using the proper cancellation flow in My eBay/Seller Hub, with an accurate reason selected
Don't pick the wrong cancellation reason just to avoid a defect, or to sidestep a final value fee or feedback
Communication
Respond to buyers promptly and professionally, before and after the sale
Profanity, offensive language, or inappropriate images sent to anyone on eBay are never allowed
Returns
You're not required to accept returns, but if you do, your stated return terms (window, who pays return shipping, refund method) must be honored exactly - you can't add conditions after a sale
Even with "no returns" stated, a buyer may still be eligible for eBay Money Back Guarantee if the item never arrived or doesn't match the listing
Pricing
Sale/promotional pricing must follow eBay's pricing terms, and pricing must be set independently - coordinating prices with another seller isn't allowed.
Why this matters
Selling practice issues feed directly into eBay's seller performance evaluation (see the Seller Standards article) - late shipments, unresolved buyer cases, and order cancellations all count against a seller's standing, which can affect fees, visibility, and account privileges.
Is this an eBay restriction or a 3Dsellers issue?
eBay-side: a defect, late shipment mark, or case-closed-without-resolution appears against the seller's account for a transaction that genuinely happened as described; a buyer dispute or Money Back Guarantee case.
3Dsellers-side: tracking was uploaded correctly and on time in 3Dsellers but never made it to eBay; an auto-message or cancellation action taken through 3Dsellers didn't apply the intended settings; order/shipping data shown in 3Dsellers doesn't match what's actually on the eBay order.
Tip: if the seller genuinely shipped on time with valid tracking but still got a late shipment mark, that's an eBay evaluation question (appealable via Seller Help) rather than something 3Dsellers caused - but first confirm the tracking actually synced to eBay from our side before ruling that out.