The 3Dsellers Billing page shows your plan, your usage, your payment method and your invoices, and it is where you change plans, pause your subscription or cancel it. Open it from the avatar menu at the bottom left of 3Dsellers and click Billing. To cancel, click Cancel Subscription on that page and follow the steps below. 3Dsellers also offers a free pause as an alternative.
⚠️ Before you cancel, read the Confirm cancellation screen to the end. Under When you cancel, we will immediately: it says: Delete all your products and listings from 3DSellers, this action is permanent and cannot be recovered, and Delete your account data permanently, this cannot be undone. The separate Pause Subscription offer says: We'll keep all your data safe during this period.
In this article:
Where do I find the 3Dsellers Billing page?
In 3Dsellers, click your avatar at the bottom of the left sidebar. A menu opens.
Click Billing. The page heading reads Billing.
You can also open the 3Dsellers Billing page from your Profile: the Billing section there has Update Billing Details, Update Payment Method and Go To Billing. If Billing is not in your menu, your login may not have billing access - ask the person who owns the 3Dsellers account.
How do I see my plan limits and usage?
The top of the 3Dsellers Billing page is the usage panel. Listings Limit Usage shows how many listings you have against your plan, for example 119/2000, with a Change Plan button. Under Add-Ons Usage, each add-on your plan includes has its own bar and a button to manage it.
The AI Tokens bar shows Remaining AI Credits; see AI Credits in 3Dsellers: Costs, Refills and Free Actions. Helpdesk seats are explained in Teammates vs. Agents: What’s the Difference?.
What does the Current Plan section show?
The Current Plan section of the 3Dsellers Billing page has the status of your subscription and one card for each product you pay for, such as an eBay plan or a Helpdesk plan.
Next billing cycle: the date of your next billing, and Status: such as Active.
On each card: the plan name, how it is billed (for example Billed Monthly) and a breakdown of what the plan and its add-ons cost. This article does not quote prices.
Upgrade Plan opens the plans page.
The Change to Yearly button (its label starts with Save and shows your saving) appears on monthly plans and opens the plans page.
Cancel Subscription on a card starts cancellation for that product. The Cancel Subscription link in the section header starts it for the whole subscription.
How do I see my invoices and payment method?
The right-hand column of the 3Dsellers Billing page has three boxes.
Payment Method with Update Payment Method. It shows Payment Method is not set. when no method is saved. If a payment fails, the button turns red and reads Update Now. To change a card or PayPal, follow How can update my payment method on 3Dsellers?.
Billing Information with Edit Billing Information. The Update Billing Details window has First Name, Last Name, Email, Company name, Phone number, Address, City, State or Province, Country, Zip/Postal Code and VAT/TAX ID.
Billing History with your latest invoices and an Invoice link on each.
To see older invoices on the 3Dsellers Billing page:
Under Billing History, click See All Invoices.
In the Invoices window, read the table: Date, Amount, Status and PDF file.
Click Download on a row to get that invoice as a PDF. Use the page numbers or Go to to move through the list.
How do I change my plan?
On the 3Dsellers Billing page, click Change Plan (next to Listings Limit Usage) or Upgrade Plan on a plan card. The page Billing / Plans opens.
Pick eBay Suite or Helpdesk Suite at the top. Helpdesk Suite is described as Multichannel ecommerce business CRM.
Choose Annually or Monthly at the right of the plans page.
On the plan you want, click Select Plan. Your own plan is marked Your Current Plan.
The button on a 3Dsellers plan card tells you where you stand:
Select Plan - you can move to this plan.
Switch to yearly save ... - this is your current monthly plan, and the button is for switching it to yearly billing.
A red message instead of a button - the plan does not fit your account. For example, Your total number of listings and or selling channels does not fit this plan. or Your number of listings does not fit this plan.
Have a coupon? Click click here under Have a coupon code? on the plans page.
How do I pause my subscription instead of canceling?
You can pause your 3Dsellers plan for free. The pause offer appears inside the cancel flow, so you start in the same place.
On the 3Dsellers Billing page, click Cancel Subscription.
Pick the main reason and click Next. Choose I stopped selling online to go straight to the pause offer. Other reasons show their own screen first; on that screen use its continue button to reach the pause offer.
On We have an offer for you (Pause Subscription), read Paused for 1 month. The screen also says Resumes automatically on followed by a date, and You can reactivate early anytime.
Click the green Pause until button (it shows a date). This is not the final click: 3Dsellers then shows a confirmation step.
Click Got it, pause my plan on that confirmation step. Clicking Pause until alone does not pause the plan.
The pause screen lists three benefits: We'll keep all your data safe during this period, You will not be charged during this period and You can resume full access at any time. The Confirm cancellation screen also has a Pause subscription instead button. While a plan is paused, the Current Plan section shows a Resume Subscription button.
How do I cancel my 3Dsellers subscription?
Cancelling a 3Dsellers subscription takes several screens. Nothing is cancelled until you click the red link on the last one, Confirm cancellation.
Step 1: Tell 3Dsellers why you are canceling
On the 3Dsellers Billing page, click Cancel Subscription.
On What's the main reason you're canceling?, pick one of the six reasons. Some open a short list of details to pick from.
Click Next. The button stays pale until you choose. For I found another cheaper tool and Another tool fits my needs better you also type the tool's name.
Reason | Details you can pick | What 3Dsellers shows next |
Bugs & issues | Integration issues, Listing issues, Sync issues, Reports issues, The app is too slow, Other technical issues | Bug issue: a screen to tell 3Dsellers what is not working |
Too complicated | I never got fully set up, A specific feature is confusing, I need more guidance or training | Help us understand: tick what was hard and what would have helped |
Price issues | I found another cheaper tool, 3Dsellers wasn't worth the cost for my business, My business is slow right now, Other price-related issue | Price issues: Contact Our Billing Team with a Chat now button |
Missing features or integrations | A specific feature is missing, Another tool fits my needs better, A specific integration is missing | Missing features: a box for What feature is missing for you? and a Send feature request button |
I stopped selling online | None | The pause offer |
Something else | None | Help us understand: two text boxes |
Most of these screens have a continue button (Continue → or Continue to cancellation), so you can go on without using the offer. Buttons such as Send feature request or Get discount & keep subscription are separate offers, not the cancel button. On Too complicated, click Next and follow the screens that follow.
Step 2: Review the pause offer and choose what to cancel
On the pause offer, click Continue to cancellation to keep cancelling (see the previous section to pause instead).
If your account has add-ons, What would you like to cancel? opens. It says Pick the plan and addons to remove - or keep some and just downgrade. Tick what you want removed, or use the Select all / Deselect all link.
Click Continue to cancellation.
Step 3: Read Confirm cancellation and decide
The Confirm cancellation screen opens with a red box titled When you cancel, we will immediately:. It lists four items:
Delete all your products and listings from 3DSellers, this action is permanent and cannot be recovered
Stop all feedback automations, no more review requests sent to your buyers
Disable all campaigns & bulk tools, any scheduled actions will be cancelled
Delete your account data permanently, this cannot be undone
You then have three choices on that 3Dsellers screen:
Keep my subscription - the green button, to stay subscribed.
Pause subscription instead - goes to the pause offer.
I understand - cancel my subscription at end of billing period - the red link at the bottom. This is the one that cancels. Use Back or close the window with the X to leave without cancelling.
What counts toward my listing limit?
The listing limit on your 3Dsellers plan is the number next to Listings Limit Usage on the Billing page, and next to Listings on each plan card. Point at the i icon beside the number on the plans page and 3Dsellers says: Listing limit counts all active listings across all connected channels and selling accounts. An active listing is one that appears live on the marketplace, regardless of its quantity.
Troubleshooting
I can't find the Cancel Subscription link
The full Cancel Subscription link in the 3Dsellers Current Plan header is not shown while the subscription is paused or when a cancellation is already scheduled. Check the Status: line and any banner on the page. Remember that cancelling shows the warning Delete all your products and listings from 3DSellers, this action is permanent and cannot be recovered.
The Next button is grey in the cancel flow
On the first 3Dsellers cancel screen, Next stays pale until you choose a reason, and a detail if the reason has a list. For I found another cheaper tool or Another tool fits my needs better, type the tool's name, or 3Dsellers shows Please tell us the tool name to continue.
Monthly is greyed out on the plans page
If your current 3Dsellers subscription is yearly, the Monthly option is disabled. Its tooltip reads The monthly plan is not available as your current subscription is yearly. For further assistance please contact support.
I see Update Now or a payment failed alert
3Dsellers shows Update Now in red in the Payment Method box after a failed payment, and an alert that reads Payment failed. To avoid possible interruption of your service please update payment method. Click Update Now and follow How can update my payment method on 3Dsellers?.
FAQ
Can I cancel my 3Dsellers subscription myself?
Yes - you can start cancellation yourself from the 3Dsellers Billing page with Cancel Subscription. Read the Confirm cancellation warning before you click the red link: it says Delete all your products and listings from 3DSellers, this action is permanent and cannot be recovered.
Can I pause my 3Dsellers subscription instead of canceling?
Yes - 3Dsellers offers a free pause inside the cancel flow. Click Cancel Subscription, reach Pause Subscription, click Pause until and then Got it, pause my plan. Clicking Pause until alone does not pause the plan. The pause screen says You will not be charged during this period.
Does canceling in 3Dsellers delete my listings and data?
The 3Dsellers Confirm cancellation screen warns: Delete all your products and listings from 3DSellers, this action is permanent and cannot be recovered, and Delete your account data permanently, this cannot be undone. This article does not add to that wording. If you have questions about your account, contact 3Dsellers support before you cancel.
How do I update my payment method in 3Dsellers?
Click Update Payment Method in the Payment Method box on the 3Dsellers Billing page or in the Billing section of your Profile, then follow How can update my payment method on 3Dsellers?.
Where do I download a 3Dsellers invoice?
Open the 3Dsellers Billing page, click See All Invoices under Billing History and click Download on the row you want.