# 3Dsellers Help Center > All-in-one eBay Selling Software and Multichannel Helpdesk ## English ### INTRODUCTION TO 3DSELLERS - [3Dsellers eBay Tools Overview | The all-in-one eBay Selling Manager](https://help.3dsellers.com/en/articles/3322112-3dsellers-ebay-tools-overview-the-all-in-one-ebay-selling-manager.md): A quick briefing on each tool and how they can help you manage, market, and automate your eCommerce business. - [How to Boost eBay Sales and Repeat Buyers \[Training\] with 3Dsellers eBay Software and Selling Tools](https://help.3dsellers.com/en/articles/4132687-how-to-boost-ebay-sales-and-repeat-buyers-training-with-3dsellers-ebay-software-and-selling-tools.md): Use these eBay marketing strategies to win your customers and convert them into repeat buyers with 3Dsellers' eBay and eCommerce tools. - [10 Ways to Optimize Listings for eBay & Google Search Rank | SEO](https://help.3dsellers.com/en/articles/8182750-10-ways-to-optimize-listings-for-ebay-google-search-rank-seo.md): Improve sales performance with eBay product SEO techniques to increase search rank on eBay and Google's Index. - [How to Migrate from InkFrog to 3Dsellers \(Complete Guide\)](https://help.3dsellers.com/en/articles/14879315-how-to-migrate-from-inkfrog-to-3dsellers-complete-guide.md): Learn how to migrate from InkFrog to 3Dsellers, including how to transfer listings, safely host images, manage templates, and understand pricing and features. - [Using 3Dsellers for Dropshipping — What You Can \(and Can't\) Do](https://help.3dsellers.com/en/articles/15819394-using-3dsellers-for-dropshipping-what-you-can-and-can-t-do.md): A practical overview of how 3Dsellers supports dropshipping workflows on eBay, including supplier feed imports, scheduled quantity and price sync, SKU mapping, and what to expect from each feature. ### LISTINGS MANAGER - [Listing Tool – Complete Guide to Managing eBay Listings in 3Dsellers](https://help.3dsellers.com/en/articles/13063941-listing-tool-complete-guide-to-managing-ebay-listings-in-3dsellers.md): The complete hub for the 3Dsellers Listing Tool. Learn how to manage, edit, automate, and optimize eBay listings, with links to detailed guides for AI, bulk actions, CSV import, and more. - [How to use & save custom Filters for eBay listings](https://help.3dsellers.com/en/articles/4758265-how-to-use-save-custom-filters-for-ebay-listings.md): Use filters to instantly find, group, and manage your listings more efficiently. - [What are Tags for eBay listings and how do I use them? \(Listing Tool\)](https://help.3dsellers.com/en/articles/3866059-what-are-tags-for-ebay-listings-and-how-do-i-use-them-listing-tool.md): How to use 3Dsellers eBay item tags to stay organized when managing listings and processing orders. - [How to remove unused tags in Listings manager](https://help.3dsellers.com/en/articles/3821213-how-to-remove-unused-tags-in-listings-manager.md): If you have old tags in your selection you don't use anymore, you can quickly delete them from your list of tags with a few clicks. - [How to Find Listings Fast: Search, Filters & Tags in the Listings Grid](https://help.3dsellers.com/en/articles/15157240-how-to-find-listings-fast-search-filters-tags-in-the-listings-grid.md): Find listings fast in 3Dsellers using the built-in grid search, column filters, and tags — plus how to save your filters as custom segments for one-click access. - [Why 3Dsellers Segments Are More Powerful Than Simple Folders](https://help.3dsellers.com/en/articles/15059222-why-3dsellers-segments-are-more-powerful-than-simple-folders.md): Why 3Dsellers Segments beat InkFrog folders: learn how filter-based Segments automatically keep your eBay listings organized without manual sorting, so your catalog stays accurate as it grows. - [How to Use Segments and Custom Segments in 3Dsellers Listing Tool](https://help.3dsellers.com/en/articles/12864543-how-to-use-segments-and-custom-segments-in-3dsellers-listing-tool.md): Listing Segments let you quickly organize and filter your eBay listings in 3Dsellers. This guide covers fixed segments, custom segments, and the special Missing SKU and Duplicate SKU folders to hel... - [What are Listing Drafts?](https://help.3dsellers.com/en/articles/4924737-what-are-listing-drafts.md): Save seasonal listings, copy them to other accounts, use drafts as listing templates and more. - [How to copy listings to Drafts](https://help.3dsellers.com/en/articles/4924232-how-to-copy-listings-to-drafts.md): Save any active or ended listing to your Drafts folder, individually and in bulk. - [How to create a listing template for quick publishing](https://help.3dsellers.com/en/articles/4761509-how-to-create-a-listing-template-for-quick-publishing.md): Drafts can also double as listing templates. Simply edit a Draft and publish without saving. Then, it will revert back to the way it was. - [Understanding eBay vs 3Dsellers Scheduled Listings \(Fees, Selling Limits & Bulk Scheduling Features\)](https://help.3dsellers.com/en/articles/4413492-understanding-ebay-vs-3dsellers-scheduled-listings-fees-selling-limits-bulk-scheduling-features.md): With 3Dsellers, you can schedule listings using either eBay’s scheduling system or the free 3Dsellers scheduling system — each with different fee structures, selling limit behavior, and bulk manage... - [How to Create Listings in 3Dsellers \(5 Ways\)](https://help.3dsellers.com/en/articles/13519511-how-to-create-listings-in-3dsellers-5-ways.md): Learn the 5 ways to create listings in 3Dsellers: manually, with CSV bulk upload, or using AI. This guide also explains the difference between Products and Listings in your catalog. - [eBay Catalog: How to Automatically Fill eBay Item Data with 3Dsellers Selling Manager](https://help.3dsellers.com/en/articles/5973203-ebay-catalog-how-to-automatically-fill-ebay-item-data-with-3dsellers-selling-manager.md): Fill required eBay item specifics automatically and gain buyer trust by publishing eBay listings that are linked to eBay Catalog data. - [Business Policies: How to change Shipping and Return settings for eBay listings](https://help.3dsellers.com/en/articles/4731766-business-policies-how-to-change-shipping-and-return-settings-for-ebay-listings.md): Apply and edit eBay Business Policies to manage items' return and shipping settings, keeping your bulk eBay listing management organized. - [How to add variations \(and custom variation options\) to your eBay listings](https://help.3dsellers.com/en/articles/3587025-how-to-add-variations-and-custom-variation-options-to-your-ebay-listings.md): Add any variation value or option to your eBay items. - [How to convert Fixed Price listings to Auction and visa versa](https://help.3dsellers.com/en/articles/4731953-how-to-convert-fixed-price-listings-to-auction-and-visa-versa.md): How to change an eBay listing from Auction/Fixed Price - [How to include custom UK VAT tax for an eBay listing](https://help.3dsellers.com/en/articles/5393304-how-to-include-custom-uk-vat-tax-for-an-ebay-listing.md): If you are registered with eBay to handle your own VAT tax, you can include a VAT percent in your listings manually, or when importing a CSV - [How to assign an eBay Store Category when editing a listing](https://help.3dsellers.com/en/articles/3844274-how-to-assign-an-ebay-store-category-when-editing-a-listing.md): If you are an eBay Store subscriber, you can choose an eBay Store Category when publishing an item with Listing Software. - [eBay GPSR Editor & Bulk Actions](https://help.3dsellers.com/en/articles/12864544-ebay-gpsr-editor-bulk-actions.md): Step-by-step guide for completing eBay GPSR requirements, updating product safety fields, and using Bulk GPSR tools in 3Dsellers. - [Using Listings Bulk Actions – Bulk Edit and Manage Listings in 3Dsellers](https://help.3dsellers.com/en/articles/13063979-using-listings-bulk-actions-bulk-edit-and-manage-listings-in-3dsellers.md): Learn how to use Listings Bulk Actions in 3Dsellers to edit, update, and manage multiple listings at once. Includes selecting listings, common bulk actions, monitoring progress, notifications and b... - [Bulk Change Channel Mapping Template – Listing Tool](https://help.3dsellers.com/en/articles/15502637-bulk-change-channel-mapping-template-listing-tool.md): Reassign the catalog-to-listing mapping template on multiple eBay listings at once using the Change Mapping Template bulk action in 3Dsellers. - [Bulk Edit eBay Category and Condition – Listing Tool](https://help.3dsellers.com/en/articles/15502638-bulk-edit-ebay-category-and-condition-listing-tool.md): Bulk update the eBay category, store category, and item condition across multiple listings at once in 3Dsellers. - [Bulk Add Video to eBay Listings](https://help.3dsellers.com/en/articles/15502654-bulk-add-video-to-ebay-listings.md): Add a video to multiple eBay listings at once using the Add Video to Listings bulk action in 3Dsellers. Videos must be uploaded to your Video Library first. - [Bulk Edit eBay Inventory \(Up to Qty\) and Warehouse – Listing Tool](https://help.3dsellers.com/en/articles/15502648-bulk-edit-ebay-inventory-up-to-qty-and-warehouse-listing-tool.md): Bulk update warehouse stock and Up to Quantity \(Inventory Control\) settings across multiple eBay listings in 3Dsellers — with notes on how behavior changes when the Product Catalog is enabled. - [Bulk Edit Package and Location – Listing Tool](https://help.3dsellers.com/en/articles/15502642-bulk-edit-package-and-location-listing-tool.md): Bulk update item location and package settings across multiple eBay listings at once in 3Dsellers. - [Bulk Edit Price and Selling Details – Listing Tool](https://help.3dsellers.com/en/articles/15502634-bulk-edit-price-and-selling-details-listing-tool.md): Learn how to bulk update price, cost, floor and ceiling price, best offer, private listing, and profit settings across multiple eBay listings in 3Dsellers. - [Bulk Edit Titles and Descriptions – eBay Listings](https://help.3dsellers.com/en/articles/15502645-bulk-edit-titles-and-descriptions-ebay-listings.md): Bulk update the title or description across multiple eBay listings at once — add text to the start or end, or replace entirely, using dynamic fields to personalize per listing. - [Bulk Generate SKUs – Listing Tool](https://help.3dsellers.com/en/articles/15502660-bulk-generate-skus-listing-tool.md): Automatically generate SKU codes for multiple listings at once using a custom formula in 3Dsellers — with support for product attributes, free text, random characters, and variation SKUs. - [Bulk Replace Images – eBay Listings](https://help.3dsellers.com/en/articles/15502651-bulk-replace-images-ebay-listings.md): Replace all images on multiple eBay listings at once using the Replace Images bulk action in 3Dsellers. Upload from your computer, a URL, or your image hosting gallery. - [Bulk Save Images to Library – eBay Listings](https://help.3dsellers.com/en/articles/15502656-bulk-save-images-to-library-ebay-listings.md): Save listing photos from multiple eBay listings into your 3Dsellers Image Hosting library in one bulk action — to back up, reuse, and manage your product images centrally. - [Bulk Volume Price – Set Quantity Discounts on eBay Listings](https://help.3dsellers.com/en/articles/15502636-bulk-volume-price-set-quantity-discounts-on-ebay-listings.md): Set up quantity-based discounts on multiple eBay listings at once using the Volume Price bulk action in 3Dsellers. - [2 Ways to Bulk Update Item Specifics on eBay Listings](https://help.3dsellers.com/en/articles/15432957-2-ways-to-bulk-update-item-specifics-on-ebay-listings.md): Learn how to bulk update item specifics on active eBay listings and drafts — using AI bulk actions or CSV import. Includes use cases for Brand, MPN, Manufacturer, and more. - [3 Ways to Update SKUs on Your Listings](https://help.3dsellers.com/en/articles/15341711-3-ways-to-update-skus-on-your-listings.md): Update SKUs on your listings manually, in bulk using the SKU Generator formula, or via CSV import — three flexible methods depending on how many listings you need to update. - [Managing Bulk Edits and SKU/Inventory Adjustments in 3Dsellers](https://help.3dsellers.com/en/articles/13281089-managing-bulk-edits-and-sku-inventory-adjustments-in-3dsellers.md) - [What is eBay SEO? | Boost search rank with eBay "metadata"](https://help.3dsellers.com/en/articles/4089348-what-is-ebay-seo-boost-search-rank-with-ebay-metadata.md): Add eBay SEO metadata to your listings to boost your item's place in the search results, on and off eBay. Read here for how - [How to Add eBay SEO Metadata and Edit eBay Mobile Descriptions \(Including AI SEO\)](https://help.3dsellers.com/en/articles/3571771-how-to-add-ebay-seo-metadata-and-edit-ebay-mobile-descriptions-including-ai-seo.md): Learn how to add and manage eBay SEO metadata \(keywords, meta description, and mobile description\) in 3Dsellers, including the new AI tools to generate SEO instantly for single or multiple listings. - [Where is metadata applied in eBay listings? \(Technical SEO question\)](https://help.3dsellers.com/en/articles/5342809-where-is-metadata-applied-in-ebay-listings-technical-seo-question.md): Metadata \(SEO\) added to your listings with 3Dsellers is installed into the listing's description. Read here for examples and details. - [Pricing Settings, what does this feature do?](https://help.3dsellers.com/en/articles/3417496-pricing-settings-what-does-this-feature-do.md): Use Pricing Settings to calculate a selling price for your eBay listings, view profit per item, and get more accurate dashboard statistics. - [What is Wholesale Price?](https://help.3dsellers.com/en/articles/4879982-what-is-wholesale-price.md): Wholesale Price is the purchase cost, or the price you paid for the item you are selling. Use this field for analysis features. - [Sell Globally: Bulk List Your eBay Items Across eBay Regions](https://help.3dsellers.com/en/articles/13130875-sell-globally-bulk-list-your-ebay-items-across-ebay-regions.md): List your eBay items across multiple global eBay regions using 3Dsellers’ Sell Globally bulk action. Automate translations, pricing, policies, and publish listings efficiently. - [How to copy & transfer listings to other eBay accounts](https://help.3dsellers.com/en/articles/3302548-how-to-copy-transfer-listings-to-other-ebay-accounts.md): How to duplicate and publish listings from one eBay account to another with 3Dsellers Listings manager. - [How to list products on other eBay country/marketplace sites](https://help.3dsellers.com/en/articles/3367944-how-to-list-products-on-other-ebay-country-marketplace-sites.md): Want to list your items on ebay.com - .co.uk and com.au or others? No problem. - [How to use the Find & Replace feature to update listing content in Listing Manager](https://help.3dsellers.com/en/articles/3699006-how-to-use-the-find-replace-feature-to-update-listing-content-in-listing-manager.md): Find text in your listing descriptions and replace or delete it in bulk. - [Delete SEO with Find and Replace](https://help.3dsellers.com/en/articles/6893079-delete-seo-with-find-and-replace.md): Get the HTML Code to Delete any eBay SEO and start over. - [How to view only eBay Listing Description](https://help.3dsellers.com/en/articles/5773476-how-to-view-only-ebay-listing-description.md): eBay descriptions are not hosted on eBay.com, rather each description is its own webpage. Learn how to only open the eBay description: - [Enhanced Image Assignment Tool: Complete Guide to All Assignment Methods](https://help.3dsellers.com/en/articles/13399910-enhanced-image-assignment-tool-complete-guide-to-all-assignment-methods.md): Bulk upload images and automatically assign them to the correct products/listings using SKUs \(by filename, folder name, fixed SKU, or custom mapping\), while keeping the correct image order. - [Enhanced Image Assignment Tool: A Simplified Guide](https://help.3dsellers.com/en/articles/9397840-enhanced-image-assignment-tool-a-simplified-guide.md): Easy Guide to operating the Auto-Image Assign function inside 3Dsellers - [Image Hosting, Storage, and Upload Limits](https://help.3dsellers.com/en/articles/5973986-image-hosting-storage-and-upload-limits.md): Learn how 3Dsellers hosts product images, what the storage limits are, and how to upload images — including in bulk from URLs. - [What does the Sync Listings \(Reimport Listings\) button do?](https://help.3dsellers.com/en/articles/5065373-what-does-the-sync-listings-reimport-listings-button-do.md): Update listings and orders across 3Dsellers with current eBay data. Learn more about these features. ### LISTING TOOL — INVENTORY MANAGMENT - [Multichannel Inventory Management: Inventory Sync \(Listing Tool\)](https://help.3dsellers.com/en/articles/15023897-multichannel-inventory-management-inventory-sync-listing-tool.md): Learn how to use Inventory Sync in 3Dsellers to manage stock quantities across multiple eBay accounts, update inventory manually or by CSV, configure warehouse inventory, and automate multichannel ... - [Set custom eBay alerts for low inventory and quantity sold](https://help.3dsellers.com/en/articles/3612700-set-custom-ebay-alerts-for-low-inventory-and-quantity-sold.md): Use the eBay Listings Manager to get custom alerts for an item's eBay quantity, Warehouse Inventory, or how many times a listing sells. - [What is the difference between Warehouse Inventory and eBay Quantity/Up To Quantity?](https://help.3dsellers.com/en/articles/3612169-what-is-the-difference-between-warehouse-inventory-and-ebay-quantity-up-to-quantity.md): The Warehouse value is your real inventory, where 'Up To Quantity' is what will display on your listings. - [What is Inventory Control? \(How it works and what to do if it doesn't\)](https://help.3dsellers.com/en/articles/3612131-what-is-inventory-control-how-it-works-and-what-to-do-if-it-doesn-t.md): Inventory Control restocks a listing's eBay Quantity from your Warehouse Inventory. Learn best practices and pro tips. - [Why is eBay Quantity not updating when an item sells?](https://help.3dsellers.com/en/articles/4342779-why-is-ebay-quantity-not-updating-when-an-item-sells.md): What to do if Inventory Control is not restocking your eBay Quantity. - [What happens when I set Up to Quantity \(eBay quantity\) to zero with Inventory Control on?](https://help.3dsellers.com/en/articles/3668284-what-happens-when-i-set-up-to-quantity-ebay-quantity-to-zero-with-inventory-control-on.md): Your item will display as out of stock and Inventory Control will wait until you restock and make your next sale. - [Creating and Managing Bundles & Kits in Listing tool - Inventory Sync](https://help.3dsellers.com/en/articles/14960621-creating-and-managing-bundles-kits-in-listing-tool-inventory-sync.md): Learn how to create bundle SKUs in the Inventory Sync tool, set Bundle Qty, add component items, configure channel sync, and understand how bundle inventory is calculated. ### CSV IMPORT & UPDATE - [Full list of eBay CSV fields, definitions, and required values](https://help.3dsellers.com/en/articles/5229724-full-list-of-ebay-csv-fields-definitions-and-required-values.md): All the available fields for 3Dsellers import and upload features, along with descriptions, required fields, and required eBay values. - [Update Listings - eBay CSV - Edit Any eBay Listing Detail](https://help.3dsellers.com/en/articles/5229685-update-listings-ebay-csv-edit-any-ebay-listing-detail.md): Upload a CSV to bulk edit anything: eBay prices, titles, descriptions, categories, item specifics, SEO, and more. - [Update Values - eBay CSV - Edit Price & Inventory](https://help.3dsellers.com/en/articles/5281070-update-values-ebay-csv-edit-price-inventory.md): Bulk update Quantity, Warehouse Inventory, Price, and Wholesale Price with a CSV. - [Schedule CSV uploads from a URL to update eBay Listings Automatically](https://help.3dsellers.com/en/articles/6301965-schedule-csv-uploads-from-a-url-to-update-ebay-listings-automatically.md): Use the "Update Listings" CSV feature with a live URL to schedule bulk eBay listing updates from a live supplier or warehouse inventory - [eBay CSV - Bulk Edit SKUs | +Download SKUs & Google Sheets Tips](https://help.3dsellers.com/en/articles/8151965-ebay-csv-bulk-edit-skus-download-skus-google-sheets-tips.md): Upload SKUs \(eBay custom labels\) and new SKUs to replace them. Learn how to download eBay SKUs, and how to use Google Sheets to edit SKUs. - [How to Update or Delete Item Specifics in Bulk with CSV](https://help.3dsellers.com/en/articles/15756820-how-to-update-or-delete-item-specifics-in-bulk-with-csv.md): Use a CSV file to update or remove item specifics across multiple listings at once — including fixing invalid values or clearing a specific field before publishing. - [eBay CSV - Import Variation Images](https://help.3dsellers.com/en/articles/4685127-ebay-csv-import-variation-images.md): Learn how to add eBay Variation Images to your 3Dsellers Import CSV - [eBay CSV - Variation Listings](https://help.3dsellers.com/en/articles/4487200-ebay-csv-variation-listings.md): Import and update eBay variation listings with a 3Dsellers CSV file. - [eBay CSV - How to delete individual Variations](https://help.3dsellers.com/en/articles/5921284-ebay-csv-how-to-delete-individual-variations.md): Upload a CSV of SKUs to delete variations from eBay listings. - [How to Add or Remove Variations from a Listing Using CSV Import](https://help.3dsellers.com/en/articles/15107628-how-to-add-or-remove-variations-from-a-listing-using-csv-import.md): Learn how to add or remove variations from your eBay listings using a CSV file import in 3Dsellers. No need to edit listings manually. - [eBay CSV - Item Specifics Required Format](https://help.3dsellers.com/en/articles/4487111-ebay-csv-item-specifics-required-format.md): Create any Item Specific in a 3Dsellers CSV with the "C:CustomSpecific" column header. - [eBay CSV - Multiple Item Specifics \(+ comma troubleshooting\)](https://help.3dsellers.com/en/articles/5701801-ebay-csv-multiple-item-specifics-comma-troubleshooting.md): Separate each Item Specifics value with a comma. Preserve commas by wrapping the entire value in quotes.\) - [eBay CSV - eBay Categories](https://help.3dsellers.com/en/articles/4753920-ebay-csv-ebay-categories.md): You can add eBay Categories to your 3Dsellers CSV by text search, or you can find the Category ID. - [How to find eBay and Store Category IDs](https://help.3dsellers.com/en/articles/5235280-how-to-find-ebay-and-store-category-ids.md): In the import CSV pop-up, we offer a feature to find category IDs fast. - [eBay CSV - Car Compatibility](https://help.3dsellers.com/en/articles/7212153-ebay-csv-car-compatibility.md): Import and update eBay Motors listings' vehicle compatibility \(fitment\) lists. Add make, model, and year to eBay Items with 3Dsellers - [eBay CSV - Update or Add Product Photos](https://help.3dsellers.com/en/articles/7321274-ebay-csv-update-or-add-product-photos.md): Add or replace images on eBay listings with a CSV file and 3Dsellers eBay software - [eBay CSV - Description HTML & Special Characters](https://help.3dsellers.com/en/articles/7816964-ebay-csv-description-html-special-characters.md): Learn how to format description text in a CSV with HTML for eBay + HTML editors, basic HTML, and including special characters + images - [How to remove duplicates or fix duplicate eBay listing data with a CSV file](https://help.3dsellers.com/en/articles/5972013-how-to-remove-duplicates-or-fix-duplicate-ebay-listing-data-with-a-csv-file.md): Update or end duplicate eBay listings in bulk using CSV files and Excel. - [Edit eBay Business Policies — Bulk Actions & CSV](https://help.3dsellers.com/en/articles/6285226-edit-ebay-business-policies-bulk-actions-csv.md): Update eBay shipping, return, and payment policies in bulk using the Listings Manager Bulk Actions, or via a CSV file with policy IDs. - [How to Remove Images in Bulk from Listings \(CSV Method\)](https://help.3dsellers.com/en/articles/14619629-how-to-remove-images-in-bulk-from-listings-csv-method.md): Remove listing images in bulk using CSV by adding {DELETE} to image fields. Quickly update active listings in 3Dsellers with simple mapping and import steps. - [Match Columns With AI – Complete Guide to CSV Mapping in 3Dsellers](https://help.3dsellers.com/en/articles/15272856-match-columns-with-ai-complete-guide-to-csv-mapping-in-3dsellers.md): Learn how to use Match Columns With AI to auto-map your CSV headers to 3Dsellers product fields. Full guide to the CSV Mapping screen: Presets, Migration Source, Tags, Image Settings, Preview, Fall... - [CSV Upload Error: Illegal character/ string - How to save as plain CSV for import](https://help.3dsellers.com/en/articles/4450476-csv-upload-error-illegal-character-string-how-to-save-as-plain-csv-for-import.md): This is most commonly due to the CSV format, or a special UTF-8 character - [How to convert semicolon-delimited CSV files to commas for import](https://help.3dsellers.com/en/articles/3912974-how-to-convert-semicolon-delimited-csv-files-to-commas-for-import.md): Our import feature can quickly import CSVs using commas, If your supplier's CSV used semicolons; please read to learn how to convert! - [How can I troubleshoot common issues with CSV files on 3Dsellers?](https://help.3dsellers.com/en/articles/12259175-how-can-i-troubleshoot-common-issues-with-csv-files-on-3dsellers.md) ### HELPDESK - [3Dsellers Customer Service overview - Helpdesk and email CRM](https://help.3dsellers.com/en/articles/4632953-3dsellers-customer-service-overview-helpdesk-and-email-crm.md): Organize your support with all of your messages in one place. Use automation, templates, & more to save your team countless hours of work. - [3Dsellers Helpdesk & CRM Settings Guide](https://help.3dsellers.com/en/articles/12868033-3dsellers-helpdesk-crm-settings-guide.md): How to adjust your Helpdesk & CRM settings to control reply behavior, ticket workflow, SLA timers, business hours, and notifications—so your support team works faster and stays aligned. - [How to show current account messages by default](https://help.3dsellers.com/en/articles/5586759-how-to-show-current-account-messages-by-default.md): In Customer Service, you can set your inbox to display only tickets from the current selected account, instead of "all accounts" - [Tour of left menu filters for Customer Service Helpdesk](https://help.3dsellers.com/en/articles/3806513-tour-of-left-menu-filters-for-customer-service-helpdesk.md): The Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more - [What is a Ticket Status? What does it do?](https://help.3dsellers.com/en/articles/3806287-what-is-a-ticket-status-what-does-it-do.md): New Ticket, System, To Do, Awaiting Reply, Resolved, Snoozed, Archived - What do they mean and how do I set them? - [How to use Ticket Types to keep your support organized](https://help.3dsellers.com/en/articles/3814072-how-to-use-ticket-types-to-keep-your-support-organized.md): Organize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets. - [How to use Tags to keep your Customer Service tickets organized](https://help.3dsellers.com/en/articles/3812667-how-to-use-tags-to-keep-your-customer-service-tickets-organized.md): Tags enable custom organization/management to help you and your team easily understand and find the support tickets. - [Helpdesk CRM Views and Filters](https://help.3dsellers.com/en/articles/13239059-helpdesk-crm-views-and-filters.md): Learn how to create custom saved views with advanced filtering options to organize, prioritize, and efficiently manage customer conversations across all your selling channels in the 3Dsellers Helpd... - [How to add a signature to Customer Service template replies](https://help.3dsellers.com/en/articles/4668311-how-to-add-a-signature-to-customer-service-template-replies.md): Attach your brand's custom signature to template replies and set different signatures for different accounts. - [How to create a saved reply \(message template\) for Customer Service](https://help.3dsellers.com/en/articles/3834249-how-to-create-a-saved-reply-message-template-for-customer-service.md): ​Save and send common replies to buyers, automatically personalized with the buyer's name and order information. - [How to add internal notes to your support tickets and buyers](https://help.3dsellers.com/en/articles/3817249-how-to-add-internal-notes-to-your-support-tickets-and-buyers.md): You and your team can save time by leaving notes directly in a support ticket conversation for questions & important buyer/conversation info - [eBay Cases - what each Activity Type and Status means](https://help.3dsellers.com/en/articles/4487078-ebay-cases-what-each-activity-type-and-status-means.md): When receiving updates on eBay cases, you may see "activity type" updates. Read here to learn what each message means. - [How to issue refunds and handle replacement cases in your support inbox](https://help.3dsellers.com/en/articles/4096273-how-to-issue-refunds-and-handle-replacement-cases-in-your-support-inbox.md): Handling refunds and replacements is as easy as selecting a case status. \(Case status definitions included\) - [How to mention \(tag\) teammates \(users\) in notes](https://help.3dsellers.com/en/articles/3817245-how-to-mention-tag-teammates-users-in-notes.md): eBay Helpdesk lets you and your team mention each other for easy communication within conversations. - [How to assign teammates to support tickets](https://help.3dsellers.com/en/articles/3817229-how-to-assign-teammates-to-support-tickets.md): Employ easy teamwork by assigning tickets to the right teammate. - [Teammates vs. Agents: What’s the Difference?](https://help.3dsellers.com/en/articles/12868042-teammates-vs-agents-what-s-the-difference.md): Understand how Teammates and Helpdesk Agents work, how access is assigned, and how pricing/seats apply across the 3Dsellers platform. - [Red Message in the Helpdesk? Reply not sent?](https://help.3dsellers.com/en/articles/7170897-red-message-in-the-helpdesk-reply-not-sent.md): If your reply is red with error, eBay likely hit a snag, or your eBay token is disconnected from 3Dsellers. - [How to set a custom From Name for email integration](https://help.3dsellers.com/en/articles/4752860-how-to-set-a-custom-from-name-for-email-integration.md): Set a custom From Name when replying to buyers with your email in the Customer Service tool - [How to change the Customer Service inbox view from New to classic \(old version\)](https://help.3dsellers.com/en/articles/3804838-how-to-change-the-customer-service-inbox-view-from-new-to-classic-old-version.md): View your support tickets in a simplified view or with a full workstation. ### ORDERS - [Canceling Orders in 3Dsellers \(With Inventory Reallocation\)](https://help.3dsellers.com/en/articles/13484034-canceling-orders-in-3dsellers-with-inventory-reallocation.md): This guide explains how to cancel an order, when to use inventory reallocation, and what to expect after cancellation. - [Orders Bulk Actions – Overview](https://help.3dsellers.com/en/articles/14688072-orders-bulk-actions-overview.md): Manage multiple orders efficiently with bulk actions. Learn how to update tracking, send messages, assign teammates, and streamline order processing across marketplaces. - [Orders Print Options – Overview](https://help.3dsellers.com/en/articles/14688075-orders-print-options-overview.md): Generate invoices, packing slips, pick lists, and SKU labels in bulk. Learn how to use print options to streamline fulfillment and warehouse operations. - [Orders Filters, Search & Custom Segments Overview](https://help.3dsellers.com/en/articles/4428570-orders-filters-search-custom-segments-overview.md): This article explains how to use Order Filters, the Search Bar, and Custom Segments in 3Dsellers to quickly find, organize, and manage your orders. - [How to use order Tags search, organization, & short notes](https://help.3dsellers.com/en/articles/4435884-how-to-use-order-tags-search-organization-short-notes.md): Keep your orders organized or add internal notes for yourself and team with Tags - [Viewing order details and managing columns](https://help.3dsellers.com/en/articles/4370809-viewing-order-details-and-managing-columns.md): Quickly see buyer's address, username, order/transaction ID, shipping price, price paid, variation/SKU, order date, notes, quantity & more. - [Send and view, and filter feedback messages & status](https://help.3dsellers.com/en/articles/4436206-send-and-view-and-filter-feedback-messages-status.md): View if the buyer or you have left feedback in the 3Dsellers Orders manager. - [View "time to Ship" based on handling time](https://help.3dsellers.com/en/articles/4436822-view-time-to-ship-based-on-handling-time.md): Use the "Ship By" column to keep track of how much time is left to ship eBay orders. - [Profit Column & Settings](https://help.3dsellers.com/en/articles/4943736-profit-column-settings.md): The Orders Manager's Profit feature can help provide a general overview of your profit and loss. - [Write internal notes on order transactions for you and your team](https://help.3dsellers.com/en/articles/4436099-write-internal-notes-on-order-transactions-for-you-and-your-team.md): Use the Orders manager's Notes feature to relay important information to your team. - [How to add tracking info & mark as shipped for individual or multiple orders](https://help.3dsellers.com/en/articles/4431174-how-to-add-tracking-info-mark-as-shipped-for-individual-or-multiple-orders.md): Quickly select eBay orders and mark them as shipped with or without tracking information. - [How to upload tracking information via CSV file](https://help.3dsellers.com/en/articles/4808805-how-to-upload-tracking-information-via-csv-file.md): How to update tracking information for multiple eBay & eCommerce transactions with a CSV file upload - [Send invoices for unpaid orders and "mark as paid"](https://help.3dsellers.com/en/articles/4436318-send-invoices-for-unpaid-orders-and-mark-as-paid.md): Manage unpaid orders by sending invoices and manually marking the order as "paid." ### LISTING DESIGNER - [How to Apply and Remove Design Templates on eBay Listings](https://help.3dsellers.com/en/articles/3646412-how-to-apply-and-remove-design-templates-on-ebay-listings.md): Learn how to apply or remove listing design templates on eBay — individually, automatically, or in bulk using the 3Dsellers Listing Designer. - [How to automatically apply a design to new listings with Automation's Rules](https://help.3dsellers.com/en/articles/4526667-how-to-automatically-apply-a-design-to-new-listings-with-automation-s-rules.md): Use Listing Designer to automatically apply design templates to new listings by default and by category. - [Template not updating? - How to update a design's Featured Listings, Images, and Details](https://help.3dsellers.com/en/articles/4181546-template-not-updating-how-to-update-a-design-s-featured-listings-images-and-details.md): How to update all of your eBay listing designs and cross-promoted items—and why updates aren't automatic. - [How to use other eBay Design Templates \(InkFrog & Crazylister\) with 3Dsellers](https://help.3dsellers.com/en/articles/7020291-how-to-use-other-ebay-design-templates-inkfrog-crazylister-with-3dsellers.md): Once you get the code for your template, replace the {placeholders} with 3Dsellers placeholders. +how to update current listing designs. - [Hiring a designer for custom listing templates?](https://help.3dsellers.com/en/articles/4727833-hiring-a-designer-for-custom-listing-templates.md): Read this before hiring a freelancer/designer to build you a custom template on 3Dsellers. - [How to automatically feature and cross-promote eBay items in the same category as the listing](https://help.3dsellers.com/en/articles/3821267-how-to-automatically-feature-and-cross-promote-ebay-items-in-the-same-category-as-the-listing.md): Use an eBay listing design template to cross-promote and feature products from the same eBay Category or Store Category as the listing. - [How to make header/ banner image responsive for mobile and tablet](https://help.3dsellers.com/en/articles/4365340-how-to-make-header-banner-image-responsive-for-mobile-and-tablet.md): Make your banner image full-width and adjust to screen size with Listing Designer's template editors. - [How to add videos to your Listing Designer template](https://help.3dsellers.com/en/articles/3991858-how-to-add-videos-to-your-listing-designer-template.md): We have created the perfect solution for installing YouTube videos and and MP4 files directly in your eBay description. - [Edit, import, and create custom HTML/CSS Listing Designer templates for eBay](https://help.3dsellers.com/en/articles/3308426-edit-import-and-create-custom-html-css-listing-designer-templates-for-ebay.md): How to create and import custom design HTML, or edit the HTML code of a 3Dsellers design template. - [Using the Listing Designer New Editor in 3Dsellers](https://help.3dsellers.com/en/articles/13535136-using-the-listing-designer-new-editor-in-3dsellers.md): Learn how to use the Listing Designer visual editor to customize professional product listing templates using drag-and-drop elements, dynamic placeholders, and responsive layouts. - [Listing Designer Advanced Tools: AI Template Converter & Advanced Editor](https://help.3dsellers.com/en/articles/15496405-listing-designer-advanced-tools-ai-template-converter-advanced-editor.md): Learn how to use the AI Template Converter to instantly turn any eBay listing URL or item ID into a fully editable 3Dsellers custom HTML template with dynamic placeholders. - [How to remove the Store Title from the header of a Classic listing design template](https://help.3dsellers.com/en/articles/5815437-how-to-remove-the-store-title-from-the-header-of-a-classic-listing-design-template.md): If the Store Title text is blank, and it is not using an image, the title will be automatically hidden. - [A quick tour of 3Dsellers 'Classic' Listing Designer](https://help.3dsellers.com/en/articles/3352000-a-quick-tour-of-3dsellers-classic-listing-designer.md): A quick overview of the design template features for the 'Classic' version of Listing Designer. - [How to add custom eBay links to Listing Designer 'Classic'](https://help.3dsellers.com/en/articles/3346988-how-to-add-custom-ebay-links-to-listing-designer-classic.md): Use custom URLs from eBay, then using them for category buttons on 3DSeller's Listing Designer Templates: - [eBay Description links not working on eBay iOS and mobile App?](https://help.3dsellers.com/en/articles/5773505-ebay-description-links-not-working-on-ebay-ios-and-mobile-app.md): As of 2021, eBay Mobile App cannot open any hyperlinks included in eBay listing descriptions. Learn why: - [Template too big? Overflowing off screen?](https://help.3dsellers.com/en/articles/6540573-template-too-big-overflowing-off-screen.md): This may be due to HTML code that formats the description text. Read here to learn how to fix this display issue. - [How to remove third-party eBay design templates in bulk \(non-3Dsellers\)](https://help.3dsellers.com/en/articles/4120756-how-to-remove-third-party-ebay-design-templates-in-bulk-non-3dsellers.md): To prevent design errors, remove previous eBay templates before using 3Dsellers' Listing Designer. Alternatively, phase them out. - [Listing Designer Isn't Removing the Template? - Is Duplicated/Looks Weird?](https://help.3dsellers.com/en/articles/3694327-listing-designer-isn-t-removing-the-template-is-duplicated-looks-weird.md): When revising items on eBay and other platforms, important design code may get deleted, causing "2 templates." Here's how to fix it: - [Template sidebar missing on eBay listings?](https://help.3dsellers.com/en/articles/3861935-template-sidebar-missing-on-ebay-listings.md): Your \(template sidebar may not display on mobile or when eBay's Listing Frame sidebar is turned enabled. - [How to Remove eBay Listing Design Template from Shopify Listings](https://help.3dsellers.com/en/articles/4234852-how-to-remove-ebay-listing-design-template-from-shopify-listings.md): Follow this guide to remove 3Dsellers Listing Templates from Shopify - [If I want to change existing design, will it automatically change on all listings?](https://help.3dsellers.com/en/articles/1974975-if-i-want-to-change-existing-design-will-it-automatically-change-on-all-listings.md): Read here how to update the design of all listings once you've made changes to the template design. - [Can I have different designs on different listings?](https://help.3dsellers.com/en/articles/1999892-can-i-have-different-designs-on-different-listings.md): Read here how you can have different designs on different listings - [Do the designs comply with eBay active content policy?](https://help.3dsellers.com/en/articles/1999870-do-the-designs-comply-with-ebay-active-content-policy.md): Read here how our designs comply with eBay's active content policy - [What are the optimal images size to use in Listing Designer?](https://help.3dsellers.com/en/articles/1999891-what-are-the-optimal-images-size-to-use-in-listing-designer.md): Read here what are the optimal images size to use in Listing Designer - [Are the designs mobile responsive?](https://help.3dsellers.com/en/articles/1999825-are-the-designs-mobile-responsive.md): Read here about the responsiveness of our listing templates - [Does the designs work in the eBay mobile app?](https://help.3dsellers.com/en/articles/1999845-does-the-designs-work-in-the-ebay-mobile-app.md): Read here how our templates are adapted to the eBay app ### AUTO MESSAGES - [Auto Messages Overview - features and message settings](https://help.3dsellers.com/en/articles/3391995-auto-messages-overview-features-and-message-settings.md): Check out this quick overview of all the main features Auto Messages has to offer. Links to how-tos and other content included. - [Email Settings: store name, reply-to address, social icons, and more](https://help.3dsellers.com/en/articles/5112700-email-settings-store-name-reply-to-address-social-icons-and-more.md): Customize your emails to brand your business. Use these settings to increase brand recognition and acquire more repeat customers and sales. - [How to set an Email Template Theme and Custom Color Scheme](https://help.3dsellers.com/en/articles/3558725-how-to-set-an-email-template-theme-and-custom-color-scheme.md): Customize the look and design of your eBay Marketing Emails with themes and custom colors. - [How to use Different Design Templates for each Email Message](https://help.3dsellers.com/en/articles/3558785-how-to-use-different-design-templates-for-each-email-message.md): Choose which eBay Marketing Email Template you want to use for individual messages. - [How to Send Yourself Copies of Each Email Marketing Message](https://help.3dsellers.com/en/articles/3578750-how-to-send-yourself-copies-of-each-email-marketing-message.md): Forward each eBay marketing email that is sent to your buyers sent to your email. - [How to use Rules to send eBay Auto Messages for only specific items](https://help.3dsellers.com/en/articles/3345180-how-to-use-rules-to-send-ebay-auto-messages-for-only-specific-items.md): Set your eBay Auto Messages to send only for certain items based on the listing details, the buyer's location, and more. - [Auto Messages Sending Rules - Filters, Groups, AND/OR, & how to make advanced rules](https://help.3dsellers.com/en/articles/3674888-auto-messages-sending-rules-filters-groups-and-or-how-to-make-advanced-rules.md): Create advanced sending rules for your eBay Auto Messages to send only for particular orders, types of items, and more. - [How to Use Dynamic Fields \(placeholders\) to Personalize Auto Messages](https://help.3dsellers.com/en/articles/3579251-how-to-use-dynamic-fields-placeholders-to-personalize-auto-messages.md): Learn about dynamic fields and send personalized messages with content relating to your eBay buyer's purchase. - [How to Send Different Messages for Buyer's Country/Language](https://help.3dsellers.com/en/articles/3579264-how-to-send-different-messages-for-buyer-s-country-language.md): Our eBay Email Marketing app can send different email messages depending on which country the buyer is from. - [How to use the Digital Goods feature to send product keys & codes on eBay and Shopify](https://help.3dsellers.com/en/articles/3366465-how-to-use-the-digital-goods-feature-to-send-product-keys-codes-on-ebay-and-shopify.md): A quick tutorial on how to use Email Marketing's Digital Goods feature to automatically send codes to eBay buyers from a database! - [Automatically Add 'Bad Buyers' to Email Marketing Block List](https://help.3dsellers.com/en/articles/3578683-automatically-add-bad-buyers-to-email-marketing-block-list.md): Enable auto-blacklisting to stop emails and messages from sending to buyers who have cancelled their order, or have been refunded. - [How to Prevent Messages from Sending for Certain Items with Block List](https://help.3dsellers.com/en/articles/3326857-how-to-prevent-messages-from-sending-for-certain-items-with-block-list.md): Use Block List rules to stop emails from sending for specific items, or types of listings. ### FEEDBACK REMINDER - [How are feedback reminders sent to buyers? With email or eBay?](https://help.3dsellers.com/en/articles/2101500-how-are-feedback-reminders-sent-to-buyers-with-email-or-ebay.md): Feedback Reminders are delivered with eBay's messaging system - [How to stop sending feedback reminders](https://help.3dsellers.com/en/articles/2101584-how-to-stop-sending-feedback-reminders.md): Turn off feedback reminders with this on/off button - [How to automatically leave feedback to eBay buyers](https://help.3dsellers.com/en/articles/2101540-how-to-automatically-leave-feedback-to-ebay-buyers.md): Automatically leave custom feedback messages to buyers at certain times - [Get alerts for positive, neutral, and negative feedback](https://help.3dsellers.com/en/articles/2101556-get-alerts-for-positive-neutral-and-negative-feedback.md): Get an email notification when you receive certain kinds of feedback. - [Feedback link doesn't work? The buyer is not able to leave feedback?](https://help.3dsellers.com/en/articles/4438799-feedback-link-doesn-t-work-the-buyer-is-not-able-to-leave-feedback.md): Feedback Reminder \(& Auto Messages/Shipping Tracker\) can send direct link to leave feedback. Here's what do do if buyer says "not working" - [Reminder not sent - Error: "Seller token invalid"](https://help.3dsellers.com/en/articles/3904994-reminder-not-sent-error-seller-token-invalid.md): If your eBay auth token expires and feedback reminders don't send, you can re-send them with the "Resend Reminders" button. - [What are the best practices for improving my feedback on eBay?](https://help.3dsellers.com/en/articles/2101478-what-are-the-best-practices-for-improving-my-feedback-on-ebay.md): Read here what are the best practices for improving your feedback on eBay - [Why should I care about my feedback score?](https://help.3dsellers.com/en/articles/2101477-why-should-i-care-about-my-feedback-score.md): Read here why you should care about your eBay feedback score and how to improve it ### RESOLUTION CENTER - [3Dsellers Resolution Center - Handle & bulk-respond to eBay Cases \(and get Alerts\)](https://help.3dsellers.com/en/articles/4593381-3dsellers-resolution-center-handle-bulk-respond-to-ebay-cases-and-get-alerts.md): View a complete list of eBay cases with Bulk Actions options and send you and your team alerts for case updates/new cases. - [How to avoid "Item Not Received" and "Order Inquiry" cases on eBay](https://help.3dsellers.com/en/articles/8113855-how-to-avoid-item-not-received-and-order-inquiry-cases-on-ebay.md): With eBay's launch of "Shipping Performance Policy - Item Not Received Rate," 3Dsellers has the tools you need to prevent eBay cases. ### EBAY LISTING ERRORS - [Understanding the Error Log | 3Dsellers](https://help.3dsellers.com/en/articles/13162499-understanding-the-error-log-3dsellers.md): Learn how to use the 3Dsellers Error Log to review, understand, and fix listing and catalog errors across all connected sales channels. - [eBay Error: It looks like this listing is for an item you already have on eBay: TITLE \(ITEM\_ID\). We don't allow listings for identical items from the same seller to appear on eBay at the same time...](https://help.3dsellers.com/en/articles/5952004-ebay-error-it-looks-like-this-listing-is-for-an-item-you-already-have-on-ebay-title-item_id-we-don-t-allow-listings-for-identical-items-from-the-same-seller-to-appear-on-ebay-at-the-same-time.md): This error typically means the Title of the listing is identical to another title of another listing on the same eBay account. - [Fix EXIF Orientation - Photos are rotated, upside down, sideways, flipped? | iPhone photos for eBay](https://help.3dsellers.com/en/articles/6759358-fix-exif-orientation-photos-are-rotated-upside-down-sideways-flipped-iphone-photos-for-ebay.md): Images taken with a rotated iPhone or digital camera may not display the correct orientation on eBay. Learn why & how to fix images in bulk - [eBay Error - Description cannot be revised for auction style listings that have at least one pending bid or are ending in less than twelve hours, and for fixed price listings that have at least one quantity sold or have a pending best offer.](https://help.3dsellers.com/en/articles/5613275-ebay-error-description-cannot-be-revised-for-auction-style-listings-that-have-at-least-one-pending-bid-or-are-ending-in-less-than-twelve-hours-and-for-fixed-price-listings-that-have-at-least-one-quantity-sold-or-have-a-pending-best-offer.md): How to fix eBay error "Description cannot be revised for auction style listings that have at least one pending bid or are ending in less..." - [eBay Error: "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy."](https://help.3dsellers.com/en/articles/3928086-ebay-error-the-item-cannot-be-listed-or-modified-the-title-and-or-description-may-contain-improper-words-or-the-listing-or-seller-may-be-in-violation-of-ebay-policy.md): How to fix the "The item cannot be listed or modified." error - [eBay Error: "The category is not valid, select another category."](https://help.3dsellers.com/en/articles/4773183-ebay-error-the-category-is-not-valid-select-another-category.md): How to fix the "The category is not valid, select another category." error - [eBay Error: "Please Specify a Valid Return Policy."](https://help.3dsellers.com/en/articles/3682328-ebay-error-please-specify-a-valid-return-policy.md): How to fix the "Please Specify a Valid Return Policy." error - [eBay Error: "Invalid Multi-SKU item id supplied with variations."](https://help.3dsellers.com/en/articles/3937184-ebay-error-invalid-multi-sku-item-id-supplied-with-variations.md): How to fix the "Invalid Multi-SKU item id supplied with variations." error - [eBay Shipping Packages - eBay Error: "Invalid \."](https://help.3dsellers.com/en/articles/4753911-ebay-shipping-packages-ebay-error-invalid-shippingpackage.md): Learn which shipping packing option to choose for eBay — and how to fix the "Invalid \." eBay error - [eBay Error: "Variations Specifics and Item Specifics entered for a Multi-SKU item should be different. Variation Specifics provided does not match with the variation specifics of the variations on the item."](https://help.3dsellers.com/en/articles/4999636-ebay-error-variations-specifics-and-item-specifics-entered-for-a-multi-sku-item-should-be-different-variation-specifics-provided-does-not-match-with-the-variation-specifics-of-the-variations-on-the-item.md): How to fix the "Variations Specifics and Item Specifics entered for a Multi-SKU item should be different." error when publishing eBay items - [eBay Error: "Error: A mixture of Self Hosted and EPS pictures are not allowed"](https://help.3dsellers.com/en/articles/5580565-ebay-error-error-a-mixture-of-self-hosted-and-eps-pictures-are-not-allowed.md): This means eBay will not accept new uploaded images with the current listing. Remove and re-upload all images to publish the listing. - [eBay Error: "The category selected is not a leaf category."](https://help.3dsellers.com/en/articles/5452610-ebay-error-the-category-selected-is-not-a-leaf-category.md): This means that the eBay category is not defined into a small enough subcategory. This can happen when importing listings from other sites. - [eBay Error: "The length of the description has exceeded the maximum limit."](https://help.3dsellers.com/en/articles/4872857-ebay-error-the-length-of-the-description-has-exceeded-the-maximum-limit.md): eBay will send this error if your description is too long. This includes HTML code in your design template and description. ### OFFERS - [A quick overview of 3Dsellers eBay Offers Manager](https://help.3dsellers.com/en/articles/4286507-a-quick-overview-of-3dsellers-ebay-offers-manager.md): Boost sales & save time: automatically manage and bulk-send offers with 3Dsellers eBay Offers Manager. - [What makes an item eligible for sending eBay offers?](https://help.3dsellers.com/en/articles/4357056-what-makes-an-item-eligible-for-sending-ebay-offers.md): Eligible eBay items for offers include: items with watchers, or items that have been in a buyer's cart for 5+ days. - [How fast do Offers Automation Rules send?](https://help.3dsellers.com/en/articles/6244762-how-fast-do-offers-automation-rules-send.md): Auto-offers for eligible items send almost immediately, or in some cases within 24 hours. Automatic responses to buyer offers are instant. - [Progressive eBay Counteroffers \(Automatic eBay Offer Bargaining\)](https://help.3dsellers.com/en/articles/5882418-progressive-ebay-counteroffers-automatic-ebay-offer-bargaining.md): Bargain with eBay buyers automatically. When a buyer counters your offer, increase your original counteroffer by percentage increments. - [How to send Bulk Offers to eBay Buyers](https://help.3dsellers.com/en/articles/4356793-how-to-send-bulk-offers-to-ebay-buyers.md): Set offers individually and send them all at once. OR select items and send bulk offers in a few clicks - [How to automatically send, accept, and counter eBay offers](https://help.3dsellers.com/en/articles/4356800-how-to-automatically-send-accept-and-counter-ebay-offers.md): Boost your sales by managing offers with less effort. Offers Automation rules are a perfect "set it & forget it" marketing tactic. ### REPORT CENTER - [Case Status Definitions - eBay CSV Case Reports](https://help.3dsellers.com/en/articles/5424190-case-status-definitions-ebay-csv-case-reports.md): See what each case status in your Case CSV report means in a convenient list of tables. - [What are default and Custom Report Templates?](https://help.3dsellers.com/en/articles/4512232-what-are-default-and-custom-report-templates.md): Create custom CSV reports for Orders and Listings to use as report templates, or generate a one-off report for your eBay business. - [Report Center: Create, schedule, and automate reports across all sales channels](https://help.3dsellers.com/en/articles/4512180-report-center-create-schedule-and-automate-reports-across-all-sales-channels.md): The Report Center gives you full control over how your data is exported and when reports are generated. Whether you need a one-time CSV or a fully automated reporting workflow across multiple sales... - [Exporting eBay Listings and Item Specifics \(Report Center\)](https://help.3dsellers.com/en/articles/15318215-exporting-ebay-listings-and-item-specifics-report-center.md): Learn how to export your eBay listings to CSV using 3Dsellers' Report Center. Configure fields, item specifics, variations, and more — then re-import for bulk editing. - [How to download eBay sales for a specific time period](https://help.3dsellers.com/en/articles/5090548-how-to-download-ebay-sales-for-a-specific-time-period.md): Generate a custom eBay orders CSV report for a certain day, week, month, etc. - [Find the number of times each listing sold - Listings Filter or eBay Report Example](https://help.3dsellers.com/en/articles/5001948-find-the-number-of-times-each-listing-sold-listings-filter-or-ebay-report-example.md): Two ways to see how many times each listing sold: quickly via the Quantity Sold column in the Listings Filter + Table, or in depth via a custom CSV report in Report Center. - [How to make an automatic CSV purchase order for your suppliers - eBay Reports Example](https://help.3dsellers.com/en/articles/4953581-how-to-make-an-automatic-csv-purchase-order-for-your-suppliers-ebay-reports-example.md): Use the Listings Manager and Report Center to set up automatic purchase orders for low eBay quantity. - [Error: CSV export looks weird - Cell data bleeds into other cells](https://help.3dsellers.com/en/articles/4580696-error-csv-export-looks-weird-cell-data-bleeds-into-other-cells.md): If it looks like your CSV export is corrupt, it may be due to a character limit in your spreadsheet application \(Excel\) ### INSIGHTS \(TICKETS, SLA, & ORDERS\) - [Orders Insights - an eBay Sales Analytics Tool \[Overview\]](https://help.3dsellers.com/en/articles/5922409-orders-insights-an-ebay-sales-analytics-tool-overview.md): Analyze eBay sales volume and statistics - [Helpdesk Insights - an eCommerce Customer Service Analytics Tool \[Overview\]](https://help.3dsellers.com/en/articles/5922025-helpdesk-insights-an-ecommerce-customer-service-analytics-tool-overview.md): Analyze your eCommerce customer support ticket volumes, new customer contacts, and teammate performance with log data & downloadable charts. ### IMAGE EDITOR - [How to add a watermark to your eBay listing images with 3Dsellers Image Editor](https://help.3dsellers.com/en/articles/3407135-how-to-add-a-watermark-to-your-ebay-listing-images-with-3dsellers-image-editor.md): Easily protect and brand your images with a professional watermark. ### WEBSTORE - [How to optimize & boost your eBay Webstore traffic \(& rank higher on Google Search\)](https://help.3dsellers.com/en/articles/3366946-how-to-optimize-boost-your-ebay-webstore-traffic-rank-higher-on-google-search.md): 3Dseller's Webstore is certainly SEO optimized, here's a look at how to further your success in the search results - [Advanced edit your eBay Webstore's style with user-friendly CSS code](https://help.3dsellers.com/en/articles/3599410-advanced-edit-your-ebay-webstore-s-style-with-user-friendly-css-code.md): Use a chrome plugin to change the appearance of your webstore. - [How to install Google Analytics on your eBay Webstore and submit it to Google for search indexing](https://help.3dsellers.com/en/articles/3461256-how-to-install-google-analytics-on-your-ebay-webstore-and-submit-it-to-google-for-search-indexing.md): Upload your Google Analytics Tag to the "Head Code" Section to Verify on Google Search Console ### FACEBOOK STORE - [How to add Facebook Store to a Facebook Page](https://help.3dsellers.com/en/articles/3302432-how-to-add-facebook-store-to-a-facebook-page.md): How to activate and set up 3DSellers Facebook store on your Facebook Page - [How do I add categories to my Facebook store?](https://help.3dsellers.com/en/articles/1494116-how-do-i-add-categories-to-my-facebook-store.md) - [Can I add a Facebook store to my personal profile in Facebook?](https://help.3dsellers.com/en/articles/1494110-can-i-add-a-facebook-store-to-my-personal-profile-in-facebook.md) ### PDF CATALOG - [How to Create a PDF Catalog of your eBay Listings with 3Dsellers](https://help.3dsellers.com/en/articles/3794425-how-to-create-a-pdf-catalog-of-your-ebay-listings-with-3dsellers.md): Easily create, download or share your PDF online with your customers, social media followers, friends, family and more. - [How long does it take until the catalog is ready?](https://help.3dsellers.com/en/articles/1545793-how-long-does-it-take-until-the-catalog-is-ready.md) - [Can I sort my items by category/ price?](https://help.3dsellers.com/en/articles/1545901-can-i-sort-my-items-by-category-price.md) - [I’ve changed my user ID, what should I do?](https://help.3dsellers.com/en/articles/1545906-i-ve-changed-my-user-id-what-should-i-do.md) - [Is there a limit to the number of items I can add to my catalog?](https://help.3dsellers.com/en/articles/1545903-is-there-a-limit-to-the-number-of-items-i-can-add-to-my-catalog.md) ### AMAZON TOOLS - [What the "click here" means in Dynamic Field Variable link {feedback\_link:click here}](https://help.3dsellers.com/en/articles/4342859-what-the-click-here-means-in-dynamic-field-variable-link-feedback_link-click-here.md): These variable dynamic fields will automatically create a hyperlink in your Amazon Automation message. - [How to generate new MWS token](https://help.3dsellers.com/en/articles/2128683-how-to-generate-new-mws-token.md): Amazon Seller Central Integration - [Amazon Auto Messages Overview](https://help.3dsellers.com/en/articles/5342878-amazon-auto-messages-overview.md): Amazon Auto Messages uses similar features to the eBay version and even has settings to work as a Feedback Reminder or to request reviews. - [Adding an Amazon Marketplace](https://help.3dsellers.com/en/articles/2105647-adding-an-amazon-marketplace.md): Integrate your Amazon marketplace with 3Dsellers ### TROUBLESHOOTING & TECHNICAL TIPS - [eBay "IAF Token is expired/invalid" | What is an eBay Authorization Token?](https://help.3dsellers.com/en/articles/3357202-ebay-iaf-token-is-expired-invalid-what-is-an-ebay-authorization-token.md): How to re-sync your eBay account and token, including information on how the eBay Access Token is used by 3Dsellers - [eBay Error: "Don't have a payment method" or "need automatic billing"](https://help.3dsellers.com/en/articles/4500312-ebay-error-don-t-have-a-payment-method-or-need-automatic-billing.md): If you see this error, eBay is wanting you to set up or update your automatic payment method on your eBay account. - [Understanding the 'How to Fix' \(AI Error Helper\)](https://help.3dsellers.com/en/articles/13376701-understanding-the-how-to-fix-ai-error-helper.md) - [Common eBay GPSR Listing Errors and How to Fix Them](https://help.3dsellers.com/en/articles/15913838-common-ebay-gpsr-listing-errors-and-how-to-fix-them.md): A quick-reference troubleshooting guide for the most common GPSR compliance errors on eBay listings, and how to resolve them in 3Dsellers \(single listing or bulk\). - [eBay Error 518: "Call usage limit has been reached"](https://help.3dsellers.com/en/articles/15913849-ebay-error-518-call-usage-limit-has-been-reached.md): Explains eBay Error 518 \(call usage limit reached\) as an API rate-limit issue rather than a listing error, what commonly triggers it, and how to resolve it. - [eBay Error: "Invalid currency for category" \(Error 95\)](https://help.3dsellers.com/en/articles/15913850-ebay-error-invalid-currency-for-category-error-95.md): Explains eBay Error 95 \(Invalid currency for category\) - a category/site mismatch - and how to fix it by re-selecting the correct regional category. - [eBay Error: Missing Required Item Specifics - Troubleshooting](https://help.3dsellers.com/en/articles/15913852-ebay-error-missing-required-item-specifics-troubleshooting.md): Explains why eBay blocks listings for missing required Item Specifics, how to fix a single listing, and how to bulk-fix the same issue across many listings with AI or CSV import. - [How to edit HTML in Listing Templates and Descriptions with Code View](https://help.3dsellers.com/en/articles/4454827-how-to-edit-html-in-listing-templates-and-descriptions-with-code-view.md): There is a "code view" in our rich text editors you can use to edit or insert custom HTML code. Read here to learn how to enable it. - [How to remove HTML and Images from all listings in bulk](https://help.3dsellers.com/en/articles/4588465-how-to-remove-html-and-images-from-all-listings-in-bulk.md): Remove a widget, design, image, or other HTML code elements that appear on your listings - [How Profit on Dashboard and Listings Is Calculated](https://help.3dsellers.com/en/articles/4571765-how-profit-on-dashboard-and-listings-is-calculated.md): Profit is calculated with your Wholesale Price, Pricing Settings, and your eBay Price. - [Does my eBay listing end automatically when it's out of stock?](https://help.3dsellers.com/en/articles/15857580-does-my-ebay-listing-end-automatically-when-it-s-out-of-stock.md): Whether an eBay listing ends or stays live when it hits 0 quantity depends on an eBay account setting, not 3Dsellers. Learn how to check and change it. ### EBAY ACCOUNT SETTINGS - [How to add/change an eBay account marketplace \(+eBay Motors\)](https://help.3dsellers.com/en/articles/4248921-how-to-add-change-an-ebay-account-marketplace-ebay-motors.md): Keep your international listings organized. Relisting, duplicating, & sell similar features may require changing your marketplace. - [How to Add Multiple eBay Accounts & Regions to 3Dsellers | Troubleshooting Sync Issues](https://help.3dsellers.com/en/articles/4427404-how-to-add-multiple-ebay-accounts-regions-to-3dsellers-troubleshooting-sync-issues.md): This guide explains how to connect multiple eBay accounts, regions \(marketplaces\), and eBay Motors to your 3Dsellers account. It also clarifies common mistakes that may prevent listings or orders f... - [Teammates: how to add users & set permissions for access to accounts, tools, and features](https://help.3dsellers.com/en/articles/4454423-teammates-how-to-add-users-set-permissions-for-access-to-accounts-tools-and-features.md): Invite an employee, VA, freelancer, etc to help manage your business on 3Dsellers. ### 3PL - [Walmart Multi-Channel Solution \(MCS\): Automating WFS Orders Across All Channels](https://help.3dsellers.com/en/articles/12088534-walmart-multi-channel-solution-mcs-automating-wfs-orders-across-all-channels.md) - [Amazon Multi-Channel Fulfillment \(MCF\): Automating FBA Orders Across All Channels](https://help.3dsellers.com/en/articles/12097413-amazon-multi-channel-fulfillment-mcf-automating-fba-orders-across-all-channels.md) ### 3DSELLERS PUBLIC API & MCP - [Getting Started - 3Dsellers API](https://help.3dsellers.com/en/articles/13235236-getting-started-3dsellers-api.md): Learn how to integrate your online stores with the 3Dsellers API to automate tasks, manage listings programmatically, and synchronize data across multiple platforms. - [What can you do with the 3Dsellers API?](https://help.3dsellers.com/en/articles/15532123-what-can-you-do-with-the-3dsellers-api.md): An overview of the 3Dsellers API and MCP capabilities, with practical use case examples for each area. - [How to connect AI agents to 3Dsellers using MCP](https://help.3dsellers.com/en/articles/15433466-how-to-connect-ai-agents-to-3dsellers-using-mcp.md): Learn how to install the 3Dsellers MCP server and connect AI assistants like Claude to your store data — query orders, manage your product catalog, browse listings, and more. ### PAYMENT & SUBSCRIPTION - [What are the plan's listing limits and their implications in 3Dsellers?](https://help.3dsellers.com/en/articles/12258850-what-are-the-plan-s-listing-limits-and-their-implications-in-3dsellers.md) - [How can update my payment method on 3Dsellers?](https://help.3dsellers.com/en/articles/12258886-how-can-update-my-payment-method-on-3dsellers.md) - [💳 Understanding Your Subscription | 3Dsellers](https://help.3dsellers.com/en/articles/13064091-understanding-your-subscription-3dsellers.md): Learn how to view your current 3Dsellers subscription plan, understand included features, plan limits, and track usage in real time. ### INTEGRATIONS - [How to Add BigCommerce to 3Dsellers](https://help.3dsellers.com/en/articles/4712058-how-to-add-bigcommerce-to-3dsellers.md): How to integrate BigCommerce with 3Dsellers - [How to Connect Walmart to 3Dsellers](https://help.3dsellers.com/en/articles/6856479-how-to-connect-walmart-to-3dsellers.md): Add 3Dsellers as a Solution Provider to your Walmart Developer portal. Copy the credentials to 3Dsellers. - [How to Connect Your Selling Channels in 3Dsellers \(Overview\)](https://help.3dsellers.com/en/articles/12868038-how-to-connect-your-selling-channels-in-3dsellers-overview.md): This article gives an overview of how to connect each supported selling channel. - [Zapier Integration](https://help.3dsellers.com/en/articles/13236155-zapier-integration.md): Learn how to connect 3Dsellers with Zapier to automate workflows, sync data across platforms, and integrate with over 8,000+ apps including Google Sheets, Gmail, Airtable, and more. - [Finding Your Google Merchant Center ID](https://help.3dsellers.com/en/articles/14527950-finding-your-google-merchant-center-id.md): In this guide, we’ll show you how to locate your Google Merchant Center ID, which is required to connect your Google Shopping account with 3Dsellers.