Use the classic way to contact your buyers! If you want to send an eBay message instead of an email, it's as simple as flipping a switch.
Only text can be sent in an eBay message. That means:
Cross-promotions will be turned off.
Template design will be turned off.
Hyperlinks (or dynamic field hyperlinks) must be a URL text.
All URLs must be an eBay URL (or your message will fail to send).
Step 1 - Choose a Message
Choose a message you would like to send via eBay. Go to Messages
Step 2 - Scroll down to "Message Service" section
Select "Send message using eBay messaging system":
After saving, your message will be sent via eBay Messages!
If you have any questions, feel free to reach out to us at any time at firstname.lastname@example.org