Use the classic way to contact your buyers! If you want to send an eBay message instead of an email, it's as simple as flipping a switch.

Please note: 

Only text can be sent in an eBay message. That means:

  • Cross-promotions will be turned off.

  • Template design will be turned off.

  • Hyperlinks (or dynamic field hyperlinks) must be a URL text.

  • All URLs must be an eBay URL (or your message will fail to send).


Step 1 - Choose a Message 

Choose a message you would like to send via eBay. Go to Messages

Step 2 - Scroll down to "Message Service" section 

Select "Send message using eBay messaging system":

After saving, your message will be sent via eBay Messages!

If you have any questions, feel free to reach out to us at any time at

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