How to Send eBay Message Instead of Email

Use the classic way to contact your buyers! If you want to send an eBay message instead of an email, it's as simple as flipping a switch.
 

Please note: 

Only text can be sent in an eBay message. That means:

• Cross-promotions will be turned off.

• Template design will be turned off.

• Hyperlinks (or dynamic field hyperlinks) must be a URL text.

• All URLs must be an eBay URL (or your message will fail to send).

Step 1 - Choose a Message 

Choose a message you would like to send via eBay. Go to Messages

Step 2 - Scroll down to "Message Service" section 

Select "Send message using eBay messaging system":

 
After saving, your message will be sent via eBay Messages!
 
 

Other articles that may help:

• Set the Event & Time to Send Your Message

• Cross-Promote (Upsell) your Other eBay Listings

• Set Rules so a Message Sends for Only Certain Items

• Send Copies of Each Message to your Email Address

• Customize Message Text

• Use Dynamic Fields

• Send Different Messages for Buyer Country/Language

• Send Digital Goods Codes

If you have any questions, feel free to reach out to us anytime at support@3dsellers.com