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How to Prevent Messages from Sending for Certain Items with Block List
How to Prevent Messages from Sending for Certain Items with Block List

Use Block List rules to stop emails from sending for specific items, or types of listings.

Lisa Adams avatar
Written by Lisa Adams
Updated over a week ago

The Blocked List can also prevent messages from sending for orders with a certain item.

For example, you could create a Blocked List rule that will stop messages from sending for orders with items that have specific words in the title.    


How to Create a new Block List Rule

In the Auto Messages Blocked List Tab,

  • Click the Add Rule button:

Then, select the item data that you want to use to base the rule on:

  • Item ID - eBay-assigned Item ID
    SKU - An eBay custom label
    Title - Searches the title of your listings

  • Now, choose an operator (how the Blocked List will search the listing data you chose)

  • Then, enter the value or words you want block from sending for.

  • In the screenshot above, the rule will stop messages from sending for listings that have the words "for parts" in the title.

After clicking Add filter" a blue 'rule tag' will appear:


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